Use cases
What happens after your customers sign up?
See how Rumbo can help your customers get set up, answer their questions, and follow up when they get stuck.
How Rumbo can help customers get started and give your team time back.
To see what changes after Rumbo starts helping, your team can compare its own app, support, and staff-time numbers before and after. Rumbo can share notes on the questions and issues we handle, based on what we agree to cover.
Consumer Apps
They started a trial. They never finished a lesson.
A new user signs up for your learning app, picks a topic, and closes it when they can’t find the first lesson. Your dashboard shows where they left. Your team still has to figure out why.
Where Rumbo fits
Rumbo shows users where to start, answers routine trial questions, and sends agreed check-ins. We share repeat questions with your product team.
Why it matters
Give more trial users a chance to try a lesson and see whether more choose to subscribe.
How your team can measure the impact
Use your app and subscription reports to see whether more trial users finish a lesson or decide to pay. Use your support inbox to count setup questions.
- First lessons finished
- Out of 100 trial users, how many finish a lesson within 7 days?
- Setup questions
- How many setup questions come in for every 100 trial signups?
- Trials that turn into paid plans
- Out of 100 trial users, how many become paying customers?
Example
In one group of 100 trial users, 30 finished a lesson in their first 7 days. In the next group of 100, 40 did. That’s 10 more people who got far enough to try a lesson.
HR & Admin Apps
They rolled out the platform. Employees still email HR.
Time-off requests are supposed to go through your app. Employees still email HR to ask where to submit them or how to check approval, and your support team keeps answering the same questions.
Where Rumbo fits
Rumbo guides employees through your existing time-off steps and flags confusing screens. Payroll, policy, and compliance questions go to your designated team.
Why it matters
Give HR admins time back and help employees handle routine requests in the app.
How your team can measure the impact
Ask your customer’s HR team to count routine questions and time spent answering them. Use your support inbox to see how much back-and-forth escalated requests take.
- Repeat questions
- How many times a week do employees ask the same how-to questions?
- HR time spent on support
- How many hours a week does HR spend answering routine questions?
- Back-and-forth on requests
- How many messages does it take to resolve a request passed to a specialist?
Example
HR answered 20 routine questions one week and 12 the next, with a similar number of employees using the app. That’s 8 fewer questions for HR to answer.
Property Management SaaS
Tenants have a question. They call the emergency line.
A tenant needs a parking pass or can’t find the rent portal. They call the building’s after-hours number because they’re unsure where to turn. On-call staff have to sort routine questions from urgent repairs.
Where Rumbo fits
Rumbo answers everyday tenant questions during agreed coverage, gathers repair details, and routes urgent issues to your on-call contact.
Why it matters
Give tenants a clear place to ask for help and free up the on-call line for urgent repairs.
How your team can measure the impact
Ask the property team to use its call log and maintenance records to count routine calls, check whether requests include enough detail, and estimate staff time spent sorting them.
- Routine calls to the on-call line
- How many calls each month are about things that can wait?
- Requests ready to act on
- Out of 100 repair requests, how many include enough detail for staff to act?
- Time spent sorting requests
- How many hours a week do staff spend sorting routine repairs from urgent ones?
Example
If 12 calls last month were about things that could wait and 7 this month were, that’s 5 fewer routine calls to the on-call line.
Wellness Apps
They set a reminder. They never wrote their first entry.
A new user downloads your guided journaling app and sets an evening reminder. When it goes off, they open the app but aren’t sure where to find a prompt or how to save an entry. They close it and forget to come back.
Where Rumbo fits
Rumbo shows users how to find a prompt and save an entry, answers routine app questions, and sends agreed check-ins.
Why it matters
Help new users get their first entry saved and see whether they come back to write again.
How your team can measure the impact
Use your app reports to count first and repeat entries. Use your support inbox to count setup questions.
- First journal entries
- Out of 100 new users, how many save an entry within 7 days?
- Users who journal again
- How many new users save at least 2 entries in their first week?
- Setup questions
- How many setup questions come in for every 100 new signups?
Example
In one group of 100 new users, 25 saved an entry in their first week. In the next group of 100, 35 did. That’s 10 more people who got started.
Is the support paying off?
Example: Say you onboard 10 customers a month and your team spends 2 hours helping each one. If that drops to 1 hour per customer, your team gets 10 hours back that month. At $50 per hour in team costs, that time is worth $500 in staff time. Compare that with the support fee, and check whether more customers finish setup or start using the product.
Let’s Talk About Your Customers.
Tell us a little about your software, your customers, and where your team could use support. We’ll explore whether Rumbo could be a good fit.